Customizes and Integrates as you change or grow

Helpdesk customization features for straightforward help desk implementation.

Helpdesk access and Account management

Private or Public Helpdesk

Choose between internal or external help desk, depending on your support process, or type of the service you provide.

User roles

Organize customers, agents, and managers around specific permissions and roles and allow them to access distinct features and resources.

Self-registration with approval

Allow guest users to request access to your site, select what information they need to provide, and optionally route requests for approval.

Request submission forms

Set up submission forms and enable customers to add important information about their requests, allowing submission via internal support portal, public submission form, and help widget.

Request Topics & Forms

The submission forms are organized according to customized ticket topics. For each topic, the corresponding submission form is created, allowing you to add custom fields.

Custom fields

Add multiple text fields, select list fields, and DateTime fields for selected topics. Optionally enable or disable request subject and attachments.

Ticket update fields

Enable agents to update ticket information with specific data not visible to customers. Whenever the agent updates the ticket information, the change is added to the Action log.