logo

Enhance Your Helpdesk with Web Widget

Provide your customers with multichannel customer support directly from your website pages.

Sign up
  • shape
  • shape
  • shape
web helpdesk widget

How Helpdesk Widget Works?

Helpdesk widget shows the floating web button on your website and provides your customers with an enriched support experience. When users click the floating button, it opens the widget and take up a section of the screen with available support options, overlaying on top of your pages.

To add the helpdesk widget to your website, copy the code block from widget settings area and paste into your website or web application pages.

Support Contact Form

Captures essential information with a customizable contact form and ensures timely responses to queries.

shape

Live Support Chat

Offers real-time assistance with live chat feature and giudes customers to the most relevant person.

Knowledge Base and FAQs

Allows customers to find answers to common questions without leaving your website.

shape

Live Customer Engagement

By offering direct access to help desk resources with multiple support channels, you cater to your customers' preferences, leading to higher satisfaction and loyalty.

  • Issue Resolution

    Live chat and a detailed knowledge base enable quick and effective problem-solving.

  • Increased Connectivity

    Streamline your support process by centralizing customer inquiries and resources.

widget menu
More than just a widget

Integration with Support Portal

The helpdesk widget is already integrated with Support Portal. Your support team can respond to customer requests and have a live chat with your customers.

Turn contact form into tickets

Every visitor's query is instantly logged and ready for action in the ticketing system, ensuring nothing slips through the cracks.

Collect detailed visitor data

Collect specific data from your website visitors. This may include their name, email, the web browser name and type, regardless of their registration status.

Monitor customer activity

Get detail information on how customers contact your support team in one place and understand their needs and preferences more deeply.

Trends and Activities

Customizable Experience

Tailor the widget to match your brand's look and feel. Adjust button style, colors, and layout to create a seamless integration with your website design.

Form Customization

Modify the contact form fields to capture the information you need. Add or remove fields, set mandatory inputs, and tailor the form to your specific requirements.

Chat Setting

Adjust chat availability, greeting messages, and chat window appearance to provide a personalized touch to your support interactions.

Knowledgebase Management

Organize articles, FAQs, and troubleshooting guides in a user-friendly manner. Keep content up-to-date and easily accessible for your customers.