Feature Tour
SympoQ delivers essential features for high-performance customer support: Helpdesk Automation, Self-service portal, Analytic reporting and extended customization.
Reduces help desk load with tailor-made automation
The help desk automation delivers improved communication, ensures faster response time, and increases customer satisfaction.
Saves Time to Focus on Core Mission
Speed up responses to requests by automatically carrying out predefined actions.
Workflow Rules
Event and keywords based workflow rules for accelerated actions.
Automated Notifications
Delivers information to support team and customers wherein an information provision is necessary.
Request Submission and Scheduled Actions
Manage acceptance of new requests and turn on scheduled actions.
Helpdesk Automation
Streamline support process in the help desk.
Self-Service Portal
Provides a single point of access for customers' issues with self-service capabilities.
Support Ticketing
Enables customers to submit new requests and track information on recent and past support ticketing activity.
Helpdesk Dashboard
Summary information is provided to managers and other members of group or the company about recent activity.
Live Chat
Integrated live chat enables real-time conversations between agents and customers.
Knowledge Base and FAQs
Provides articles, tutorials, and answers on frequently asked questions in an organized form.
Self-Service Portal
Help desk software extended with self-service capabilities
Reporting and Analytics
Collects real-time data for support-related metrics, provides instant details and presents through multiple data dimensions.
Supervise Team Performance
Correct allocation of support team resources with quick comparison of the workload.
Service Metrics
Average resolution and response time with SLA performance monitoring.
Real-time Information
Timely information extracted from different data sources immediately after being collected or updated.
Aggregated Reports
Aggregated information about all service and support activities using multiple data dimensions.
Helpdesk Reporting & Analytics
Quick comparison of workload and service level performance.
Helpdesk Customization
Nearly every part of the system and data can be adjusted and customized. Align support portal with the volume of your daily requests, company size and type of business. Set up the portal appearance, user account provisioning, ticket data collection, and fine-tune for high utilization.
Account Management
Centralized user database: manage accounts, roles, permissions, and groups.
Appearance and Localization
Set background theme, add company logo, and adjust time zone with preferred date/time format
Support Ticketing Forms
Set up custom request submission and ticket update forms with additional data.
Email Templates
Include the most important information needed for peramenent communication between all users.
Live Chat
Live chat speeds up the process by providing for a more natural and timely conversation, where a skilled agent can ask the right questions at the right time and direct a customer to the best available person. It provides a combination of the real-time conversation with self-service options, enhancing the support experience for customers according to their preferences and capabilities.
Message Streaming
Live chat appears as a web widget on the website or in the portal. When a customer opens the chat session, they are able to make a real-time message streaming with support agents.
Agent Tool
On the agent's side, the overall layout is very much similar to what a customer sees. They are provided with additional information during the chat session: customer profile, previous tickets, and chat sessions.
Search Sessions
The agent can search chat sessions and messages using a set of keywords without the need to memorize previous solutions and answers.
Get Started Now!
Ensure fast implementation and efficient utilization
Improve your company's ability to address issues and requests supporting diverse customers in a centralized help desk platform.