Presenting knowledge to employees and clients has always been a major challenge for enterprise companies. In our previous article Enterprise Knowledge: Categorization, Structure, Management, and Challenges, the Enterprise Knowledge Management…

In our previous article AI Chatbot for Customer Support: Benefits, Features, and Requirements, we've explored AI chatbot relation to other support channels in customer support and help desk software. However, before…

Due to digital development and growing competition, companies are involved in a constant challenge to attract and retain customers. Today's customer wants to spend less time getting information than ever…

Software configuration management is one of the necessary activities required to track changes in software requirements and their implementation. With constant changes and increasing complexity of software systems, configuration management…

Modern software development increasingly emphasizes user orientation and improving user experience. However, numerous challenges remain in the acceptance, usability, and acceptability of software. A particular challenge arises when a software…