Helpdesk SaaS for effective Support Teams
Empower your support team with Helpdesk Software-as-a-Service platform to provide customer support in an automated and smart way.
Integrate SaaS Ticketing System with Knowledgebase and Live Chat
Make a powerful support center for all customer issues and requests.
SympoQ allows you to combine and customize tasks and activities of customer service and support. It integrates different support channels offered to your customers into a single Helpdesk SaaS solution: Online support portal with SaaS ticketing system, Email ticketing, Live chat support, and Web widget.
Suppport Ticketing System
The integrated support ticketing system allows your team, as well as customer to handle support issues with easy-to-use action forms. Your customers only need to leave their problem description with a web-based request submission form, and the system takes the right data into the ticket database for further processing. They can also attach files, and enter additional data required to speed up the request resolution during the help desk process.
Requires low human resources
Only a few people from your team are able to handle the large volume of requests and tickets using extensive automation capabilities.
Transparent notifications
For any change in the system releted to their requests, customers receive timely email notifications and alerts about the status of their requests.
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Select the best Helpdesk SaaS
There is no need to install anything — it's a flawless Helpdesk SaaS solution that empowers your support team and improves customer experience. Introduce it to your team and customers without a need for custom user training.