logo

Plans & Pricing

From first-time customers to large enterprises, Sympoq plans help your business remain proactive in providing service and support to customers, while ensuring consistent quality of service.

Free

Stay in touch with customers enabling support automation.

€0

  • 3 agent seats
  • 5 ticket queues
  • 1 inbound email inbox
  • 1 scheduled action
  • 100 new tickets each month

What's included

  • Support ticketing Included
  • Agent portal Included
  • Email ticketing Included
  • Push notifications Included
  • Scheduled actions Included
  • Website widget Included
  • Real-time analytics Included
  • Automation rules Included
  • Submission forms Included
  • Email templates Included
  • 12 months data retention Included
  • Basic support Included

Team

Promote team collaboration and customer self-service.

€49/month

  • 5 agent seats Included
  • 10 ticket queues Included
  • 3 inbound email inboxes Included
  • 5 scheduled actions Included
  • Additional agent seat: € 9

Includes Free plan, plus:

  • Live chat Included
  • AI chatbot Included
  • Self-service portal Included
  • Custom email templates Included
  • Knowledge base Included
  • Internal knowledge base Included
  • Customer database Included
  • Internal ticket attributes Included
  • Report builder Included
  • Email commands Included
  • REST API Included
  • 36 months data retention Included
  • Silver support Included
Try free for 15 days

Premium

Improve service performance with AI-driven support.

€89/month

  • 5 agent seats
  • 15 ticket queues
  • 5 inbound email inboxes
  • 10 scheduled actions
  • Additional agent seat: € 15

Includes Team plan, plus:

  • AI support assistant Included
  • AI ticket classification Included
  • Smart search Included
  • Domain mapping Included
  • White-label portal Included
  • Bulk import customers Included
  • Social Sign-in Included
  • 48 months data retention Included
  • Gold Support Included

Frequently Asked Questions

Resources

A ticket represents all details of a customer request, a case or issue submitted by a customer. Each ticket also includes historical log of data related to the resolution path: multiple replies from customers and support agents, internal team conversations, attachments, assignments, scheduled actions, and other information. A ticket is identified with unique ID, topic, and other respective attributes.
An agent is the front-line team member responsible for supporting users, resolving issues, and managing incoming tickets. They operate through assigned queues and roles, ensuring that customer inquiries are handled efficiently.
A ticket queue is a category or inbox that holds tickets sharing a common characteristic, such as customer group, priority level, or topic. By segregating tickets into different queues, you can grant or restrict access so only the right agents see relevant tickets.

For example, you might have one queue for "Billing" inquiries, another for "Technical Support", or a dedicated queue per enterprise customer account.

You can find out more in the documentation: Ticket queues
An inbound email address receives customer emails and automatically converts them into support tickets. For example, messages sent to support@yourcompany.com can be forwarded to Sympoq and turned into tickets automatically.

You can find out more in the documentation: Email to ticket conversion

Payment

We use FastSpring for secure payment processing and accept the following payment methods:
  • Credit cards: Visa, MasterCard, American Express, Discover, JCB, and UnionPay
  • PayPal Checkout
  • Google Pay.
Yes. Annual subscriptions receive up to a 10% discount compared to monthly billing.
Yes. If you need a larger number of agent accounts, contact us to discuss volume pricing options.
Yes. We support USD and many other local currencies through our payment provider.
You can cancel your subscription at any time from your Administration panel. Your account will remain active until the end of the current billing period.

Free Plan

Once your Team trial has expired, you'll be offered to subscribe to the Free Plan.
You can continue working in Sympoq and responding to existing tickets. However, customers won't be able to create new tickets until the next monthly usage cycle begins.

Platform

Sympoq is available only as a cloud-based SaaS solution.
Sympoq does not require any software, plug-ins, downloads, or programming languages installations. You only need a web browser on your device.
Yes. You can use your own domain name and customize selected branding elements to match your company identity.