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Plans & Pricing

From first-time customers to large enterprises, Sympoq plans help your business remain proactive in providing service and support to customers, while ensuring consistent quality of service.

Free

Stay in touch with customers enabling support automation.

€0

  • 3 agent seats
  • 5 ticket queues
  • 1 inbound email inbox
  • 1 scheduled action
  • 100 new tickets each month

What's included

  • Support ticketing Included
  • Agent portal Included
  • Email ticketing Included
  • Push notifications Included
  • Scheduled actions Included
  • Website widget Included
  • Real-time analytics Included
  • Automation rules Included
  • Submission forms Included
  • Email templates Included
  • 12 months data retention Included
  • Basic support Included

Team

Promote team collaboration and customer self-service.

€49/month

  • 5 agent seats Included
  • 10 ticket queues Included
  • 3 inbound email inboxes Included
  • 5 scheduled actions Included
  • Additional agent seat: € 9

Includes Free plan, plus:

  • Live chat Included
  • AI chatbot Included
  • Self-service portal Included
  • Custom email templates Included
  • Knowledge base Included
  • Internal knowledge base Included
  • Customer database Included
  • Internal ticket attributes Included
  • Report builder Included
  • Email commands Included
  • REST API Included
  • 36 months data retention Included
  • Silver support Included
Try free for 15 days

Premium

Improve service performance and provide world-class support.

€89/month

  • 5 agent seats
  • 15 ticket queues
  • 5 inbound email inboxes
  • 10 scheduled actions
  • Additional agent seat: € 15

Includes Team plan, plus:

  • AI support assistant Included
  • AI ticket classification Included
  • Smart search Included
  • Domain mapping Included
  • Blank label portal Included
  • Bulk import customers Included
  • Social Sign-in Included
  • 48 months data retention Included
  • Gold Support Included

Frequently Asked Questions

Resources

A ticket represents all details of a customer request, a case or issue submitted by a customer. Each ticket also includes historical log of data related to the resolution path: multiple replies from customers and support agents, internal team conversations, attachments, assignments, scheduled actions, and other information. A ticket is identified with unique ID, topic, and other respective attributes.
An agent is the front-line team member responsible for supporting users, resolving issues, and managing incoming tickets. They operate through assigned queues and roles, ensuring that customer inquiries are handled efficiently.
A ticket queue is a labeled container that holds tickets sharing a common characteristic, such as customer group, priority level, or topic. By segregating tickets into different queues, you can grant or restrict access so only the right agents see relevant tickets.

For example, you might have one queue for "Billing" inquiries, another for "Technical Support", or a dedicated queue per enterprise customer account.

You can find out more in the documentation: Ticket queues
The email address that receives messages for the email ticketing system is, for example, acme@sympoq.com.
All customer messages sent to this address will be processed and transformed into tickets. Additionally, you have the option to utilize your corporate email addresses by forwarding them to the designated inbound email addresses.

You can find out more in the documentation: Email to ticket conversion

Payment

We use FastSpring for secure payment processing and accept the following payment methods:
- Credit cards: Visa, MasterCard, American Express, Discover, JCB, and UnionPay
- PayPal Checkout
- Google Pay.
Yes, we offer discounts on up-front long-term commitments for up to 10%.
Yes, please contact us for more details.
Yes, you can pay in USD, and also in many other local currencies.
Canceling Sympoq is an easy and no-questions-asked process. It's done online right from your Administraton panel.

Free Plan

Once your Team trial has expired, you'll be offered to subscribe to the Free Plan. Afterward, you can continue to view and update all data that was created during the trial, but you will no longer be able to use the Team features.
Nothing special; you can continue to use your account with the Free Plan features. You'll be able to reply to customer inquiries, exchange messages between your team members, and more. The only restriction is that your customers will not be able to submit new tickets until the 1st day of the next month.

Platform

No, Sympoq is a 100% Software-as-a-Service solution, which requires no servers or infrastructure to set up, maintain, or update.
Sympoq does not require any software, plug-ins, downloads, or programming languages installations. You only need a web browser on your device.
Yes, the service can be branded for an additional charge. Along with the custom domain (e.g. support.domain.com), you can also customize the footer link and point to your website page with the custom link description.