Free Help Desk Software for Startups and small Teams
SympoQ provides you with help desk software without internal IT resources. Depending on business needs, it can be used as a simple or a sophisticated help desk solution for daily support tasks.
The SaaS help desk solution with free subscription plan
SympoQ provides startups and small teams SaaS help desk solution with free subscription plan. It's a perfect solution for every team that fits the following profile:
- Support or service team with up to 3 members
- Don't want to waste resources on the software installation and maintenance
- Get only a few requests or support tickets per day
- Serves different types of companies and customers, with B2B or B2C relationships
- Want to get it up and working without dedicated training.
Simplified setup and utilization for better customer support
SympoQ allows service and support teams to coordinate widely distributed support tasks, enforce standards, and reduce human error to ensure customer satisfaction without worrying about IT infrastructure.
Proactive support
Identify all recurring requests and addresses them proactively. Prevent future problems to reduce the overall volume of support requests.
Consistent support quality
Define custom workflow rules to match the desired level of support. Ensure that customers receive consistent and high-quality support.
Scalability
Easily scale to accommodate the growing needs of your company, ensuring continued support as the number of your customers and services expands.
Automated support ticketing for streamlined customer support
Support ticketing system provides built-in forms for request submission, ticket replies, internal team comments, actions logs, time tracking, and canned replies for simplified ticket resolution.
Agent portal
Agent portal serves as a private workspace with summary information on recent activity and performance for each named agent.
Shared inboxes
Along with multiple support queues, shared inboxes provide automated mapping between different ticket subjects and the individual skills of your agents.
Workflow rules
Advanced workflow settings ensure minimal manual intervention in ticket assignment, classification, and prioritization.
Scheduled actions
Automated routing, assignment and notifications with time-defined execution are provided for extended ticket management and automation.
Email templates
Email templates ensure that all important information is added to email notification with a set of variable placeholders.
Real-time analytics
The full set of ready-made analytic reports with Report builder enables customized reports.
Multichannel support with user-friendly interface
Email ticketing
Two-way email conversion and integration enables full data synchronization between email inbox and agent portal.
Desktop notifications
Your agents can get real-time desktop notifications whenever they are assigned a new ticket, or you get an internal message.
Website widget
Integrate a help desk web widget with your website or a web application.
Multiple submission forms
Add multiple submission forms with custom submission fields. Easily require specific information from your customers before they submit a request.
Why choose SympoQ?
It's an automated and secure free help desk software available as the Cloud solution. You'll get a comprehensive set of features required to support your customers in a centralized web-based platform. There is pull of experts to privide you help with the implementation process and settings. For a short time, you will enhance trust and confidence with your customers.
Full automation with overview of your support tasks
Easily set up and enjoy flawless communication between your team members and customers with our free help desk solution! Respond to customer requests, provide solutions, and improve your support process.