New push notifications: Ticket assignment and internal notes

push notifications

We have added two new push notifications: Ticket assignment and internal notes, in addition to the already existing notification about a new chat request.

Before this update, you were notified of these important events via email. This means of communication is also efficient and provides timely information. Whenever a queue manager assigns a ticket to you, and when your peers send you an internal message, you receive an automated email generated and delivered by the workflow system.

The push notifications deliver information the same way, but you get them instantly in your support portal. Notifications appear in the order in which relevant events occur, such as a new chat request, ticket assignment, or internal team message.

Email notifications remain an option, and you can manage their content and email templates in the Settings section. They are also logged in the relevant action log: ticket action log or chat log.

All these notifications are helpful to make sure that you respond faster to your customers, without waiting for an email message.