customer support Archives

Evolution of Customer Service: From Call centers and Contact centers to CRM

The service industry is experiencing exponential growth through a multitude of different services offered to customers, along with simultaneously expensive distribution channels and intense price competition. More than ever, the…

November 9, 2024call center, contact center, crm, customer satisfaction, customer support, single point of contact

Motivating help desk personnel

Transition to a competitive environment The motivation is one of the great challenges of managing helpdesk. Keeping morale among support staff and encourage them to strive for continuous improvement is…

November 17, 2022customer support, helpdesk, it company, personnel

Customer Service Software for online business – use the right tool

Customer service software has become prevalent in online business companies. Customer service managers and teams are discovering the numerous benefits that can be achieved byusing such solutions to simplify their…

October 30, 2022customer service software, customer support, it company

Help Desk Software Automation with Workflow engine

Automated help desk software is one of the pillars of successful customer service and support. As their business grows, companies realize the necessity of having an automated help desk system…

February 8, 2022automation, customer support, helpdesk, workflow engine