How to: Auto‑close Pending Tickets Using a Scheduled Action
There are a few key reasons to close tickets that remain in a pending status. Most often, it’s because the customer has gone silent and hasn't replied to the agent's…
How to: Integrate helpdesk web widget into WordPress site
Integrating helpdesk web widget into your WordPress enhances the customer support experience by providing real-time assistance to website visitors. There are several steps required to follow the process of embedding…
Software maintenance costs and best practices
As the twenty-first century advances more than 50% of the global software industry is engaged in modifying existing applications rather than writing new applications. This fact by itself should not…
Customer Service Software for Online Business
Customer service software has gained significant traction among online business enterprises. There are various advantages that can be realized by utilizing such solutions to streamline service operations. This software is…