How much do we trust machines and algorithms: Explainable AI
The use of artificial intelligence (AI) applications, along with the benefits they offer, has been on the rise in recent years. Researchers have shown a growing interest in AI models,…
Knowledge Base as the Foundation of Helpdesk Software
Each customer support center needs a helpdesk software solution to ensure a good starting position in the customer satisfaction game. One of the most important resources needed to improve customer…