One of the key tools required for successful human resources management is an effective HR help desk software. It requires careful implementation of several HRM functions in medium to large organizations. Among other factors, the employee specific information forms a foundation for formal communication between HR department and employees.
Employee relations is an essential function of human resource management. An effective communication process established through appropriate media reduces the risks of confusion and conflicts between employees and management. SympoQ enables an efficient flow of information and reliable feedback during the formal communication.
Trace, resolve and report on HR issues
Human Resources departments in medium to large companies can leverage help desk technology to handle high call volumes and address a wide range of HR issues. SympoQ supports the entire request-to-resolve business and communication process:
- Reduces costs associated with labor-intensive responses to common questions and requests by using an automated help desk solution
- Enables HR staff to focus on strategic activities instead of administrative tasks
- Delivers FAQ-like library of cases based on unique business requirements to facilitate the responses agents provide to employees, increasing satisfaction, especially those related to human resource issues
- Agents can deliver the correct answer in real time, translating to less downtime.
SympoQ lets HR staff enter information about employee calls and track each issue to completion. It’s designed as a generic help desk solution that can be easily set up as the HR help desk software:
- The integrated customer portal with personalized content delivers self-service capabilities to employees
- The manager dashboard offers an at-a-glance view of crucial system metrics with the ability to quickly see important data such as open case counts, throughput, and case resolution time
- The online knowledge base replaces existing paper documentation with an indexed and searchable electronic format. Articles are accessible by employees and HR staff, while information is filtered to deliver only information relevant to users
- Employee satisfaction ratings are collected for help desk analytic reports to analyze responses and improve the overall help desk interactions.
