helpdesk Archives

Five benefits of a single point of contact in a service company

Seeking a solution for overcoming a potential bottleneck in the customer service and support process may require a detailed analysis. Among the most common solutions is to establish a single point…

June 24, 2023customer satisfaction, helpdesk, single point of contact

Motivating help desk personnel

Transition to a competitive environment The motivation is one of the great challenges of managing helpdesk. Keeping morale among support staff and encourage them to strive for continuous improvement is…

November 17, 2022customer support, helpdesk, it company, personnel

Help Desk Software Automation with Workflow engine

Automated help desk software is one of the pillars of successful customer service and support. As their business grows, companies realize the necessity of having an automated help desk system…

February 8, 2022automation, customer support, helpdesk, workflow engine

Knowledge base as the foundation of helpdesk software

Each customer support center needs a helpdesk software solution to ensure a good starting position in the customer satisfaction game. One of the most important resources needed to improve customer…

January 24, 2022artificial intelligence, helpdesk, knowledgebase