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customer service satisfaction

Five benefits of a single point of contact in a service company

Seeking a solution for overcoming a potential bottleneck in the customer service and support process may require a detailed analysis. Among the most common solutions is to establish a single point…
June 24, 2023Tags: customer satisfaction, helpdesk, single point of contact
help desk personell

Motivating help desk personnel

Transition to a competitive environment The motivation is one of the great challenges of managing helpdesk. Keeping morale among support staff and encourage them to strive for continuous improvement is…
November 17, 2022Tags: customer support, helpdesk, it company, personnel
Help Desk Software Automation with Workflow Engine

Help Desk Software Automation with Workflow Engine

Automated help desk software is one of the pillars of successful customer service and support. As their businesses grows, companies realize the necessity of having an automated help desk system…
February 8, 2022Tags: automation, customer support, helpdesk, workflow engine

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