After the improved search and filtering options on the ticket list page, we’ve also upgraded the look and features of date range pickers. It now contains a new calendar design and…
We have been working for a while to improve the relevancy and usability of the SympoQ global search, and we are now thrilled to announce the new capabilities of the…
One of the challenges associated with logging a customer requests is a ticket classification; a ticket must be accurately classified in order to properly assess the priority. In most support…
Automated help desk software is one of the pillars of successful customer service and support. As their business grows, companies realize the necessity of having an automated help desk system…
Each customer support center needs the helpdesk software solution to ensure a good starting position in the customer satisfaction game. One of the most important resources needed to improve customer…