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personalization of customer support

Personalization Strategies, Challenges, and Benefits

In our previous article about general customer service, contact centers, and CRM, we emphasized the importance of quality of service and the omnichannel approach to improve the customer experience. Contact…
January 23, 2025Tags: AI, crm, customer satisfaction, help desk software
XAI

How much do we trust machines and algorithms: Explainable AI

The use of artificial intelligence (AI) applications, along with the benefits they offer, has been on the rise in recent years. Researchers have shown a growing interest in AI models,…
September 25, 2024Tags: AI, artificial intelligence, XAI

Recent Posts

  • Software Usability, Acceptability, and User Experience
  • How to: Auto‑close Pending Tickets Using a Scheduled Action
  • How to: Integrate helpdesk web widget into WordPress site
  • Personalization Strategies, Challenges, and Benefits
  • Evolution of Customer Service: From Call and Contact Centers to CRM

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