Analytic Reports

The Analytic Reports section provides instant insights into your help desk operations over any desired time frame. It includes 25 ready-made reports covering ticket summaries, action metrics, response trends, and billable time. Each report can be filtered, grouped, visualized, and downloaded for deeper analysis:

• Tickets summary - Submitted: 7 reports
• Tickets summary - Closed: 7 reports
• Submitted vs Closed: 4 reports
• Actions summary: 6 reports
• Billable time.

Common features

• Date Range Picker: Specify "From" and "To" dates to define your reporting period.
• Filter Controls: Narrow data by agent, queue, topic, customer type, customer group, or channel.
• Download Options: Export any report as PDF or CSV for offline review.
• Report builder: Create custom reports using the same underlying ticket data and save them for private or public use.