How to: Auto‑close Pending Tickets Using a Scheduled Action
There are a few key reasons to close tickets that remain in a pending status. Most often, it’s because the customer has gone silent and hasn't replied to the agent's…
How to: Integrate helpdesk web widget into WordPress site
Integrating helpdesk web widget into your WordPress enhances the customer support experience by providing real-time assistance to website visitors. There are several steps required to follow the process of embedding…