How to: Auto‑close Pending Tickets Using a Scheduled Action
There are a few key reasons to close tickets that remain in a pending status. Most often, it’s because the customer has gone silent and hasn't replied to the agent's…
Help Desk Software Automation with Workflow Engine
Automated help desk software is one of the pillars of successful customer service and support. As their businesses grows, companies realize the necessity of having an automated help desk system…