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personalization of customer support

Personalization Strategies, Challenges, and Benefits in Service Quality Improvement

In our previous article about general customer service, contact centers, and CRM, we emphasized the importance of Quality of Service in contact centers and the omnichannel approach to improve the…
January 23, 2025Tags: AI, call center, contact center, crm, customer satisfaction, help desk software
Evolution Of Customer Service

Evolution of Customer Service: From Call centers and Contact centers to CRM

The service industry is experiencing exponential growth through a multitude of different services offered to customers, along with simultaneously expensive distribution channels and intense price competition. More than ever, the…
November 9, 2024Tags: call center, contact center, crm, customer satisfaction, customer support, single point of contact

Recent Posts

  • How to: Integrate helpdesk web widget into WordPress site
  • Personalization Strategies, Challenges, and Benefits in Service Quality Improvement
  • Evolution of Customer Service: From Call centers and Contact centers to CRM
  • Software Maintenance Classification and Prediction Metrics
  • How much do we trust machines and algorithms: Explainable Artificial Intelligence

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