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single point of contact

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Evolution Of Customer Service

Evolution of Customer Service: From Call centers and Contact centers to CRM

The service industry is experiencing exponential growth through a multitude of different services offered to customers, along with simultaneously expensive distribution channels and intense price competition. More than ever, the…
November 9, 2024Tags: call center, contact center, crm, customer satisfaction, customer support, single point of contact
customer service satisfaction

Five benefits of a single point of contact in a service company

Seeking a solution for overcoming a potential bottleneck in the customer service and support process may require a detailed analysis. Among the most common solutions is to establish a single point…
June 24, 2023Tags: customer satisfaction, helpdesk, single point of contact

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