Users API

Note

The API data from the Users section can be accessed only by Administrators. .

Customer groups

View a customer group

GET /group/{id}

Sample code:

curl -X GET \
  https://acme.sympoq.com/app/desk/api/group/1 \
  -H 'apikey: dWIeGMRlikMIle'

Response:

{
    "id": 1,
    "name": "VIP",
    "description": "VIP Customers"
}

List all Customer groups

GET /groups

Sample code:

curl -X GET \
  https://acme.sympoq.com/app/desk/api/groups \
  -H 'apikey: dWIeGMRlikMIle'

Response:

[
    {
        "id": 1,
        "name": "VIP",
        "description": "VIP Customers"
    },
    {
        "id": 2,
        "name": "Works Ltd.",
        "description": "Works Ltd. company customers"
    },
    {
        "id": 3,
        "name": "ProConsulting",
        "description": "ProConsulting customers"
    }
]

Customers

View a Customer

GET /customer/{id}

Sample code:

curl -X GET \
  https://acme.sympoq.com/app/desk/api/customer/1 \
  -H 'apikey: dWIeGMRlikMIle'

Response:

{
    "id": 1,
    "name": "Sample User",
    "email": "sampleuser@example.com",
    "notifications": true,
    "login": "sampleuser",
    "active": true,
    "role": "Customer",
    "group": "VIP",
    "company": "ACME Company",
    "url": "http:\/\/www.example.com\/",
    "country": "US",
    "region": "California",
    "address": "South Street 4412",
    "zip": "7140",
    "phone": "+20124184990",
    "external_id": "99877718"
}

List all Customers

GET /customers/{group}/{role}

Filters

Name	Type	Description
{group}	Integer	Customer group ID
{role}	Integer	Customer role: - C - Customer - M - Customer Manager - any - All roles

Sample code:

curl -X GET \
  https://acme.sympoq.com/app/desk/api/customers/10/any \
  -H 'apikey: dWIeGMRlikMIle'

Response:

[
    {
        "id": 1,
        "name": "Sample User",
        "email": "sampleuser@example.com",
        "notifications": true,
        "login": "sampleuser",
        "active": true,
        "role": "Customer",
        "group": "VIP",
        "company": "ACME Company",
        "url": "http:\/\/www.example.com\/",
        "country": "US",
        "region": "California",
        "address": "South Street 4412",
        "zip": "7140",
        "phone": "+20124184990",
        "external_id": "99877718"
    },
    {
        "id": 2,
        "name": "John Doe",
        "email": "jdoe@example.com",
        "notifications": true,
        "login": "jdoe",
        "active": true,
        "role": "Customer",
        "group": "VIP",
        "company": "ACME Company",
        "url": "http:\/\/www.example.com\/",
        "country": "US",
        "region": "California",
        "address": "South Street 4412",
        "zip": "7140",
        "phone": "+20124184990",
        "external_id": "99877718"
    }
]

Agents

View an Agent

GET /agent/{id}/{permissions}

Name	Type	Description
{id}	Integer	Agent ID
{permissions}	Integer	Show queue permissions: - 1 - yes - 0 - no

Sample code:

curl -X GET \
  https://acme.sympoq.com/app/desk/api/agent/10/1 \
  -H 'apikey: dWIeGMRlikMIle' 

Response:

{
    "id": 10,
    "name": "Daniel Morales",
    "email": "dmorales@acme.com",
    "notifications_enabled": true,
    "login": "dmorales@acme.com",
    "administrator": true,
    "active": true,
    "signature":"-----------------------------\r\nDaniel Morales\r\nHelp Desk Manager",
    "permissions":  [
        {
            "queue": 1,
            "role": "Queue Manager"
        },
        {
            "queue": 2,
            "role": "Agent"
        },
        {
            "queue": 3,
            "role": "Queue Manager"
        },
        {
            "queue": 4,
            "role": "Agent"
        }
            ]
}

List all Agents

GET /agents/{permissions}

Parameters

Name	Type	Description
{permissions}	Integer	Show queue permissions: - 1 - yes - 0 - no

Sample code:

curl -X GET \
  https://acme.sympoq.com/app/desk/api/agents/0 \
  -H 'apikey: dWIeGMRlikMIle' 

Response:

[
   {
    "id": 10,
    "name": "Daniel Morales",
    "email": "dmorales@acme.com",
    "notifications_enabled": true,
    "login": "dmorales@acme.com",
    "administrator": true,
    "active": true,
    "signature":"-----------------------------\r\nDaniel Morales\r\nHelp Desk Manager"
   },
   {
    "id": 11,
    "name": "Lilly Bertineau",
    "email": "lbertineau@acme.com",
    "notifications_enabled": true,
    "login": "lbertineau@acme.com",
    "administrator": false,
    "active": true,
    "signature":"-----------------------------\r\nLilly Bertineau\r\nSupport Agent"
   },
   {
    "id": 12,
    "name": "Alain Tresor",
    "email": "atresor@acme.com",
    "notifications_enabled": true,
    "login": "atresor@acme.com",
    "administrator": false,
    "active": true,
    "signature":"-----------------------------\r\nAlain Tresor\r\nSupport Agent"
   },
]