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Submitted vs Closed Tickets Report

This report helps you compare the volume of tickets submitted against those closed over a selected period. It visualizes both metrics on a single line chart, making it easy to spot surges, backlogs, and closure efficiency at a glance.

The Submitted vs Closed report plots two time-series on a single chart:

  • Submitted Tickets: Number of tickets created in each interval
  • Closed Tickets: Number of tickets closed in each interval
  • Actions: Total number of ticket actions and events
  • Billable: Total billable time.

By overlaying these series, you can quickly assess whether your support team is keeping pace with incoming demand or falling behind.

Report filters

submitted vs closed report filter

  • Period: Enter start/end dates manually or pick from the calendar. Always inclusive of both endpoints.
  • Group by: Temporal grain for aggregation. Choose one:
    • Days
    • Week
    • Month
    • Quarter
  • Assignee, Queue, Topic, Customers (Registered or Unregistered): Select an appropriate value, or leave the default for all values.

To run the report, click Run Report. The page reloads, rendering the updated line chart and data table below. Adjust filters on the fly to refocus your analysis.

Report Output

Line Chart:

  • X-axis: Time, divided by your chosen Group By interval.
  • Y1-axis: Submitted ticket count - yellow bar
  • Y2-axis: Closed ticket count - gray bar
  • Y3-axis: Action count - blue dotted line
  • Y4-axis: Billable time - green dotted line.

Hover over points to see exact counts.